FOXI Nails & Spa



FOXI Nails & Spa is a full-service spa and salon with a friendly relaxing atmosphere. We pride ourselves in maintaining a clean work environment for your health and enjoyment. We have a team of nail care professionals with high training who aspire to make your experience at FOXI Nails & Spa a satisfying one. At our salon, we follow the following policy for the mutual convenience of the customers and the salon.
* We have the right to refuse or stop service for anyone who is rude or comes in with a bad attitude.
* Health issues or diabetes must be communicated before service.
* We are not responsible for lost or stolen personal items and gift cards.
* We do not provide refunds on services. However, we will resolve your issues with the services itself.
* Our prices are available on the menu. Please confirm the prices with the nail techs before receiving the services.
* Please give us advance notice for canceling appointments.
* Ask for the service which you would like to have. If you need clarification, please talk to the salon manager.
* If you are unsatisfied with our service, please inform the salon manager immediately, and we will do our best to remedy the situation.

* Waxing Policies

- Only the guest and the wax technician are allowed in the waxing room while services are being performed. A parent or guardian may accompany guests aged 15 or younger in the waxing room.
- Inform your wax technician if you have any change in your skincare regimen or if you are using any oral or topical prescription acne medications.

* Appointments and Cancellations

+ If you are 15 minutes late for an appointment, we will move to the next customer.
+ A 24-hour cancellation notice is required for all services.

1. Clients should expect nail extensions to gradually wear off with time. Extensive exposure to water or cleaning chemicals increases the likelihood of the lifting of the nail extensions. We recommend nail enhancements or refills every 2 -3 weeks. • The long wear of nail polish is also dependent on wear & tear clients should expect it to chip or peel. Regular polishes may last up to 3 days and Gel Polishes should be guaranteed up to 2 weeks, however this is also dependent on the situation.

2. You need to visit your favorite nail technician every 2 to 3 weeks to fill in the space created by the growth of your natural nails. The duration of acrylics can vary from one person to another. Nevertheless, experts advise that you should never go beyond three weeks without going for a fill and nail treatment. This helps to take the pressure from the lifted expansion off your natural nails. It can also lower your risk of a fungal infection.

3. You are paying for the artist's time, product, and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary express touch-up if it is at the fault of the application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

4. Warranty: The nail shop gives the customer one week (7 days) guarantee on the treatment and products. This warranty is void if:
* The customer has the (artificial) nails serviced by another nail shop.
* The customer works without gloves with harsh chemicals.
* The customer has the artificial nails bitten or intentionally aborted.
* The customer used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.
* The customer has not followed the advice from the nail shop for the home care of (artificial) nails.
* The customer neglects to seek medical help.
* The customer did not use the products according to the instructions.

5. Complaints
If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing or by telephone to the nail shop.
Customers who are under 16 need parents'/guardians' approval on prices before proceeding to get services.